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Frequently Asked Questions
Frequently Asked Quentions
POS Kits is an e-commerce store specializing in providing premier point-of-sale systems and accessories tailored to diverse retail needs.
We offer a wide range of POS hardware, including terminals, printers, scanners, accessories, and comprehensive support services.
FixHire Ltd, the company behind POS Kits, has been serving businesses with high-quality solutions since 2019 with a leadership team of over 15 years of experience.
Our main office is located in Lekki, Lagos. Through our online platform, we serve clients worldwide.
You can contact us via email at ask@poskits.com, phone at 070 1133 1122, or through our website’s live chat.
We serve various industries, including retail, hospitality, food service, and healthcare, among others.
Currently, we operate primarily online, but you can contact us to arrange a visit to our headquarters by appointment.
We aim to democratize point-of-sale technology for small to mid-sized enterprises by offering top-tier, affordable solutions. Our core values include integrity, innovation, and customer-centricity.
Subscribe to our newsletter, follow us on social media, and check our blog for the latest news and updates.
Our leadership team includes experienced professionals in technology and customer service. You can learn more about us on our “About Us” page.
General Information
Consider your business size, industry, and specific needs. Our customer support team can also assist you in selecting the best system.
Yes, we offer both remote and on-site installation services to ensure your POS system is set up correctly.
Our products are designed for various businesses, including retail stores, restaurants, cafes, and healthcare facilities.
You can view our policies on our website, including privacy, return, and warranty policies.
You can view our policies on our website, including privacy, return, and warranty policies.
Yes, we provide comprehensive online and on-site training sessions to ensure you and your team are proficient with the system.
Our commitment to quality, affordability, and exceptional customer service sets us apart. We offer direct-from-manufacturer pricing and innovative solutions tailored to your needs.
You can request a digital or physical product catalogue by contacting our customer support team.
Yes, our systems are designed to grow with your business, allowing you to add more features and devices as needed.
Reach out to our business development team to learn more about our partnership and reseller programs.
Ordering & Payment
Browse our products on the website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
We accept major credit cards, debit cards, and bank transfers.
You can change or cancel your order before it is shipped by contacting our customer support team.
Enter the discount code in the designated field at checkout to apply it to your order.
No, there is no minimum order quantity. You can order as few or as many items as you need.
Log in to your account and navigate to the ‘Order History’ section to check the status of your order.
Please reach out to our customer support team for help. They can help you resolve any issues quickly.
Yes, we offer financing options for qualified customers. Contact our sales team for more information.
Invoices are emailed to you upon purchase and can be accessed from your account on our website.when you purchase them and you can access them
Yes, you can order over the phone by calling our customer service hotline.
Shipping & Delivery
We offer standard, expedited, and international shipping options.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
Contact our customer support team with your order details, and they will help you locate your package.
Yes, we ship to most countries worldwide. Shipping fees and delivery times vary based on location.
Standard shipping typically takes 3-5 business days, while expedited shipping options are available for faster delivery.
Shipping costs depend on the weight and dimensions of your order and the shipping method selected.
Yes, you can choose expedited shipping at checkout for faster delivery.
Contact our customer support team immediately. Provide photos of the damage, and we will arrange a replacement or refund.
Shipping times may be longer during holidays. We recommend placing orders early to ensure timely delivery.
Yes, local customers can arrange to pick up their orders directly from our warehouse by selecting the pickup option at checkout.
Returns & Exchanges
We offer a 30-day return policy for most products. Items must be returned in their original condition and packaging.
Please reach out to our customer support team to initiate a return or exchange. They will provide you with instructions and a return authorization number.
Returns are processed within 7-10 business days after we receive the item.
Certain items, such as custom orders and final sale items, are not eligible for return. Please take a look at our return policy for details.
Contact our customer support team immediately. We will arrange for a replacement or repair at no cost to you.
Yes, you can exchange your product for a different model. Contact customer support to process the exchange.
Could you contact our customer support team with the order details? We will assist you in processing the return or exchange.
Return shipping costs are the customer’s responsibility unless the item is defective or the return is due to our error.
You can track the status of your return through your account on our website or by contacting customer support.
Yes, sale items can be returned or exchanged according to our return policy.
Refunds
We offer refunds for returned items that meet our return policy criteria. The refund will be issued using the original payment method.
Contact our customer support team to request a refund. Provide your order details and the reason for the return.
Refunds are processed within 7-10 business days after we receive the returned item.
Yes, you will receive a full refund for the product if you return it in its original condition and packaging.
Refunds are issued using the original payment method used at purchase.
Contact our customer support team for assistance. They will check the status of your refund and resolve any issues.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
Partially used products are not eligible for a refund unless they are defective.
You will receive an email notification once your refund has been processed.
Yes, you can choose to receive store credit instead of a refund. Inform our customer support team of your preference.
Warranty
Our warranty covers defects in materials and workmanship for the duration of the warranty period.
Could you contact our customer support team with proof of purchase and a description of the issue? They will guide you through the claim process.
Yes, we offer product repair services within and outside the warranty period.
The warranty period varies by product. Refer to your product documentation for specific warranty details.
Contact our customer support team to arrange for a repair service at a nominal fee.
Warranty repairs are free of charge. However, you may be responsible for shipping costs.
Extended warranty options are available for purchase. Contact our sales team for more information.
You will need proof of purchase and a description of the issue to make a warranty claim.
We will provide a replacement if your product is beyond repair and under warranty.
Contact our customer support team for a list of authorized repair centers in your area.
Technical Support
If you need help, please refer to the user manual or our online setup guides. You can also contact our technical support team.
Troubleshoot using the steps in the user manual or contact our technical support team for help.
Follow the instructions in the software update section of the user manual or contact technical support.
Use the network setup guide in the user manual or contact technical support for assistance.
Yes, our technical support team can provide remote assistance to resolve your issues.
Contact technical support for password reset instructions.
Refer to the troubleshooting section of the user manual or contact our technical support team.
Yes, you can schedule a support appointment by contacting our technical support team.
Follow the backup and restore procedures in the user manual or contact technical support for guidance.
Regular maintenance and software updates can improve performance. Contact technical support for optimization tips.
Product Features & Integration
Yes, our POS systems are designed to integrate with various software applications. Please reach out to our sales team for more details.
Key features include inventory management, sales tracking, customer relationship management, and robust reporting tools.
Please refer to the customization guide in the user manual or contact our technical support team for help.
Yes, we offer mobile POS systems that allow you to conduct transactions on the go.
Contactless payment setup instructions are available in the user manual. You can also contact technical support if you need help.
Our systems are designed to manage multiple locations from a single dashboard.
Our systems are designed to manage multiple locations from a single dashboard.
Follow the inventory setup guide in the user manual or contact our technical support team.
Yes, our POS systems are compatible with various third-party hardware. Contact us for a compatibility list.
Integration instructions are available in the user manual. You can also contact our technical support team for help.
Account & Security
Visit our website and click on ‘Create Account.’ Follow the prompts to complete the registration process.
Click on ‘Forgot Password’ on the login page and follow the instructions to reset your password.
Yes, we use advanced security measures to protect your personal information.
Log in and go to ‘Account Settings’ to update your information.
Please contact our customer support team right away to secure your account and investigate the issue.
Follow the user permissions guide in the user manual or contact technical support for assistance.
We use encryption, secure servers, and regular security audits to protect your data.
Contact our customer support team to deactivate your account.
We use secure payment gateways and encryption to protect your payment information.
Yes, you can enable two-factor authentication through your account settings.
Sales & Promotions
Check our website’s ‘Promotions’ page for current deals and discounts.
Subscribe to our newsletter and follow us on social media for updates on upcoming sales.
Yes, contact our sales team for information on bulk purchase discounts.
Only one discount code can be applied per order.
Enter the discount code in the designated field at checkout to apply it to your order.
Yes, we offer loyalty discounts for returning customers. Check your email for exclusive offers.
Yes, refer a friend and receive a discount on your next purchase. Visit our website for details.
Occasionally, we offer discounts for customer reviews. Follow our social media for such promotions.
Subscribe to our newsletter on our website to receive promotional emails.
Yes, we have seasonal sales during major holidays. Check our website and emails for announcements.
Customer Feedback
Visit the product page on our website and click ‘Write a Review’ to submit your feedback.
Customer reviews are available on each product page under the ‘Reviews’ section.
We regularly review feedback to identify areas for improvement and inform product development.
Yes, we welcome testimonials. Contact our customer support team to submit yours.
We address negative feedback promptly and work to resolve any issues to ensure customer satisfaction.
Occasionally, we offer incentives for feedback. Follow our social media and emails for such promotions.
Share your experience by writing a review, submitting a testimonial, or posting on social media with our hashtag.
Yes, contact our marketing team to discuss creating a case study based on your experience with our products.
We continually update our products, with major updates released quarterly based on customer feedback.
We verify reviews by ensuring they come from verified purchases.
Help & Support
You can contact technical support via email, phone, or live chat on our website.
Our support team is available Monday to Friday from 9:00 AM to 8:00 PM and Saturday from 10:00 AM to 6:00 PM.
Use our live chat feature to get the fastest response during support hours.
Yes, live chat support is available on our website during business hours.
User manuals are available for download on the product pages of our website.
Yes, you can schedule a support call by contacting our support team via email or phone.
Our average response time is within 24 hours during business days.
If your issue is not resolved, request escalation to a senior support specialist.
Yes, on-site support is available for an additional fee. Contact us to schedule a visit.
After your support interaction, you will receive a survey to provide feedback on your experience.
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